1. Policy Overview
At Rapiber, we understand plans change. Our cancellation and refund policy is designed to be fair for both vehicle renters and vehicle hosts: cancelling any time before the trip starts returns the full rental amount, however close to the start the cancellation happens.
2. Refund Structure
100%
Full Rental Refund
Cancel any time before the scheduled start — even one minute before — and the entire rental amount is refunded.
⚡ Security deposit refunded 100% — with your cancellation refund, or after the post-trip hold window, less any upheld damage claim.
3. Exceptions & Special Circumstances
- Fleet Unavailability: If Rapiber or the host cancels your reservation due to vehicle maintenance or mechanical failure, a 100% refund will be issued.
- Account Suspension: Cancellations resulting from violations of our Terms of Service (e.g. fraudulent activity or document failure) are non-refundable.
- Force Majeure: In severe weather emergencies or natural disasters preventing travel, contact support for case-by-case fee waivers.